Legal terms for account and payments
Our Legal notice explains the conditions that apply before and after account access. Eligibility depends on local law, so you should confirm that using the service is permitted where you are located in Indonesia before opening an account. We may ask for phone verification before account
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access and may check account details when a payment record needs clarification. The same policy applies to deposits or withdrawals recorded through DANA, OVO, GoPay, QRIS, bank transfer and virtual account. A receipt, reference number or wallet status can help us trace a payment question. If
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a rule changes, we place the applicable wording on the policy page rather than relying on informal messages. Jakarta and Surabaya customers follow the same access wording, subject to local law.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.